The role of success factors in academic information systems
DOI:
https://doi.org/10.33010/ie_rie_rediech.v13i0.1399Keywords:
top management, quality of systems, training, higher education, satisfactionAbstract
This work aims to determine how the factors of top management and users training influence their satisfaction through the quality of IT service, and the perceived usefulness of the information systems (IS) of higher-level educational institutions in the center of Tamaulipas, Mexico. 141 questionnaires were collected and analyzed using the variance-based structural equation modeling technique. Of the constructs considered, the support and usefulness of senior management had the most significant associations. The findings provide practical implications on how to increase the effectiveness of IS in organizations.
References
Abrego, A., Sánchez, T., y Medina, Q. (2017). Influence of information systems in organizational performance. Contaduría y Administración, 62(2), 321-338. https://doi.org/10.1016/j.cya.2016.07.005
Al-Mamary, Y., Shamsuddin, A., Hamid, A., y Aziati, N. (2014a). Key factors enhancing acceptance of management information systems in Yemeni companies. Journal of Business and Management Research, 5, 108-111. https://www.researchgate.net/profile/A-Aziati/publication/264556477_Key_factors_enhancing_acceptance_of_management_information_systems_in_Yemeni_companies/links/55becc6808aec0e5f445e448/Key-factors-enhancing-acceptance-of-management-information-systems-in-Yemeni-companies.pdf
Al-Mamary, Y., Shamsuddin, A., Hamid, A., y Aziati, N. (2014b). Factors affecting successful adoption of management information systems in organizations towards enhancing organizational performance. American Journal of Systems and Software, 2(5), 121-126. https://www.researchgate.net/profile/A-Aziati/publication/273573970_Factors_Affecting_Successful_Adoption_of_MIS_in_Organizations_towards_Enhancing_Organizational_Performance/links/5695dc1608ae820ff074e70b/Factors-Affecting-Successful-Adoption-of-MIS-in-Organizations-towards-Enhancing-Organizational-Performance.pdf
Alvarado, R. (2021). Política pública para la apropiación de las TIC en organizaciones en México: el caso del Prosoft. Revista de Tecnología y Cociedad, 20(11). https://doi.org/10.32870/pk.a11n20.577
Anthony, B. (2019). Green information system integration for environmental performance in organizations: An extension of belief-action-outcome framework and natural resource-based view theory. Benchmarking-An International Journal, 26(3), 1033-1062. https://doi.org/10.1108/BIJ-05-2018-0142
Al-Okaily, A., Al-Okaily, M., Ai Ping, T., Al-Mawali, H., y Zaidan, H. (2021). An empirical investigation of enterprise system user satisfaction antecedents in Jordanian commercial banks, Cogent Business & Management, 8(1). https://doi.org/10.1080/23311975.2021.1918847
Baggia, A., Maletic, M., Znidarsic, A., y Brezavscek, A. (2019). Drivers and outcomes of Green IS adoption in small and medium-sized enterprises. Sustainability, 11(6). https://doi.org/10.3390/su11061575
Barth, C., y Koch, S. (2019). Critical success factors in ERP upgrade projects. Industrial Management and Data Systems, 119(3), 656-675. https://doi.org/10.1108/IMDS-01-2018-0016
Cao, Q. R., Chen, A. N., Ewing, B. T., y Thompson, M. A. (2021). Evaluating information system success and impact on sustainability practices: A survey and a case study of regional Mesonet information systems. Sustainability, 13(13), 7260. 2-23. https://doi.org/10.3390/su13137260
Delone, W., y Mclean, E. (2016). Information systems success measurement. Foundations and Trends in Information Systems, 2(1), 1-116. http://dx.doi.org/10.1561/2900000005
Denolf, J. M., Trienekens, J. H., Wognum, P. M., Van Der Vorst, J. G. A. J., y Omta, S. W. F. (2015). Towards a framework of critical success factors for implementing supply chain information systems. Computers in Industry, 68, 16-26. https://doi.org/10.1016/j.compind.2014.12.012
Dezdar, S., y Ainin, S. (2011). The influence of organizational factors on successful ERP implementation. Management Decision, 49(6), 911-926. https://doi.org/10.1108/00251741111143603
Faul, F., Erdfelder, E., Buchner, A., y Lang, A. (2009). Statistical power analyses using G* Power 3.1: Tests for correlation and regression analyses. Behavior Research Methods, 41(4), 1149-1160. https://doi.org/10.3758/BRM.41.4.1149
Fornell, C., y Larcker, D. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50. https://doi.org/10.2307/3151312
Garg, P., y Agarwal, D. (2014). Critical success factors for ERP implementation in a Fortis hospital: An empirical investigation. Journal of Enterprise Information Management, 27(4), 402-423. https://doi.org/10.1108/JEIM-06-2012-0027
Garg, P., y Garg, A. (2014). Factors influencing ERP implementation in retail sector: An empirical study from India. Journal of Enterprise Information Management, 27(4), 424-448. https://doi.org/10.1108/JEIM-06-2012-0028
Ha, Y., y Ahn, H. (2014). Factors affecting the performance of Enterprise Resource Planning (ERP) systems in the post-implementation stage. Behaviour & Information Technology, 33(10), 1065-1081. https://doi.org/10.1080/0144929X.2013.799229
Hair, J., Hult, G., Ringle, C., y Sarstedt, M. (2016). A primer on partial least squares structural equation modeling (PLS-SEM). Sage.
Henseler, J., Ringle, C., y Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modelling. Journal of the Academy of Marketing Science, 43(1), 115-135. https://doi.org/10.1007/s11747-014-0403-8
Hwang, M. I. (2014). Disentangling the effect of top management support and training on systems implementation success: A meta-analysis. Communications of the Association for Information Systems, 35(1), 2. https://doi.org/10.17705/1CAIS.03502
Kofahe, M., Hassan, H., y Mohamad, R. (2019). Factors affecting successful implementation of government financial management information system (GFMIS) in Jordan public sector: A proposed framework. International Journal of Accounting, Finance and Business, 4(20), 32-44. http://www.ijafb.com/PDF/IJAFB-2019-20-06-03.pdf
Kolasa, I., Papaj, T., y Ziemba, E. (2020). Information systems projects’ success in government units: the issue of information systems integration. Procedia Computer Science, 176, 2274-2286. https://doi.org/10.1016/j.procs.2020.09.286
Kurt, Ö. E. (2019). Examining an e-learning system through the lens of the information systems success model: Empirical evidence from Italy. Education and Information Technologies, 24(2), 1173-1184. https://doi.org/10.1007/s10639-018-9821-4
Li, Y., Pinto, M. C. B., y Diabat, A. (2020). Analyzing the critical success factor of CSR for the Chinese textile industry. Journal of Cleaner Production, 260, 120878. https://doi.org/10.1016/j.jclepro.2020.120878
Ling, C., Islam, M., Manaf, A., y Mustafa, W. (2015). Users satisfaction towards online banking in Malaysia. International Business Management, 9(1), 15-27. https://medwelljournals.com/abstract/?doi=ibm.2015.15.27
Liu, J., Lin, Y., Lin, M., Wu, S., y Zhang, J. (2017). Feature selection based on quality of information. Neurocomputing, 225,11-22. https://doi.org/10.1016/j.neucom.2016.11.001
Liu, Y., Chen, Y., y Zhou, C. (2006). Determinants affecting end-user satisfaction of information technology service. En 2006 International Conference on Service Systems and Service Management (pp. 478-481). https://doi.org/10.1109/ICSSSM.2006.320509
Lovita, E., y Andriyani, A. (2019). Influence of information technology, training and participation of users towards the effectiveness of accounting information systems in the supply chain management. En Proceedings of the 5th Annual International Conference on Accounting Research (AICAR 2018), 73, 10-13. https://doi.org/10.2991/aicar-18.2019.3
Martins, J., Branco, F., Gonçalves, R., Au-Yong-Oliveira, M., Oliveira, T., Naranjo-Zolotov, M., y Cruz-Jesus, F. (2019). Assessing the success behind the use of education management information systems in higher education. Telematics and Informatics, 38, 182-193. https://doi.org/10.1016/j.tele.2018.10.001
Meri, A., Hasan, M. K., Danaee, M., Jaber, M., Jarrar, M., Safei, N., Dauwed, M., Abd, S. K., y Al-bsheish, M. (2019). Modelling the utilization of cloud health information systems in the Iraqi public healthcare sector. Telematics and Informatics, 36, 132-146. https://doi.org/10.1016/j.tele.2018.12.001
Mtebe, J., y Raisamo, R. (2014). A model for assessing learning management system success in higher education in Sub-Saharan countries. The Electronic Journal of Information Systems in Developing Countries, 61(1), 1-17. https://doi.org/10.1002/j.1681-4835.2014.tb00436.x
Mustafa, S. Z., Kar, A. K., y Janssen, M. F. (2020). Understanding the impact of digital service failure on users: Integrating Tan’s failure and DeLone and McLean’s success model. International Journal of Information Management, 53, 102119. https://doi.org/10.1016/j.ijinfomgt.2020.102119
Ojo, A. I. (2017). Validation of the DeLone and McLean information systems success model. Healthcare Informatics Research, 23(1), 60-66. https://doi.org/10.4258/hir.2017.23.1.60
Park, J., Suh, H., y Yang, H. (2007). Perceived absorptive capacity of individual users in performance of Enterprise Resource Planning (ERP) usage: The case for Korean firms. Information & Management, 44(3), 300-312. https://doi.org/10.1016/j.im.2007.02.001
Peng, G., y Nunes, M. (2009). Surfacing ERP exploitation risks through a risk ontology. Industrial Management & Data Systems, 109(7), 926-942. https://doi.org/10.1108/02635570910982283
Perdigón, R., y Pérez, M. T. (2020). Análisis holístico del impacto social de los negocios electrónicos en América Latina, de 2014 a 2019. Paakat: Revista de Tecnología y Sociedad, 18(10). DOI: http://dx.doi.org/10.32870/Pk.a10n18.459
Petter, S., Delone, W., y Mclean, E. (2012). The past, present, and future of “IS success”. Journal of the Association for Information Systems, 13(5), 341-362. https://doi.org/10.17705/1JAIS.00296
Rahayu, S., y Kurnia, D. (2019). Implementation of Village Financial system applications: Empirical evidence from Indonesia. Global Academy of Training and Research Enterprise, 4(3), 63-71. https://doi.org/10.35609/afr.2019.4.3(1)
Ramírez, A., R., Sabaté, F., Llinàs-Audet, X., y Lordan, O. (2017). Aceptación y uso de los sistemas e-learning por estudiantes de grado de Ecuador: el caso de una universidad estatal. Intangible Capital, 13(3), 548-581. https://doi.org/10.3926/ic.820
Reitsma, E., y Hilletofth, P. (2018). Critical success factors for ERP system implementation: A user perspective. European Business Review, 30(3), 285-310. https://doi.org/10.1108/EBR-04-2017-0075
Rouibah, K., Hamdy, H., y Al-Enezi, M. (2009). Effect of management support, training, and user involvement on system usage and satisfaction in Kuwait. Industrial Management & Data Systems, 103(9), 338-356. https://doi.org/10.1108/02635570910939371
Rouibah, K., Lowry, P., y Almutairi, L. (2015). Dimensions of business-to-consumer (B2C) systems success in Kuwait: Testing a modified Delone and Mclean IS success model in an e-commerce context. Journal of Global Information Management, 23(3), 41-71. https://doi.org/10.4018/JGIM.2015070103
Sadoughi, F., Kimiafar, K., Ahmadi, M., y Shakeri, M. T. (2013). Determining of factors influencing the success and failure of hospital information system and their evaluation methods: A systematic review. Iranian Red Crescent Medical Journal, 15(12), 1-15. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3955501/
Shao, Z., Feng, Y., y Hu, Q. (2016). Effectiveness of top management support in enterprise systems success: a contingency perspective of fit between leadership style and system life cycle. European Journal of Information Systems, 25(2), 131-153. https://doi.org/10.1057/ejis.2015.6
Shim, M., y Jo, H. S. (2020). What quality factors matter in enhancing the perceived benefits of online health information sites? Application of the updated DeLone and McLean Information Systems Success Model. International Journal of Medical Informatics, 137, 104093. https://doi.org/10.1016/j.ijmedinf.2020.104093
Solano, R., García, P., y Bernal, G. (2014). Influence of the implementation of information systems on performance in small and mid-sized enterprises: An empirical study in Colombia. Cuadernos de Administración Universidad del Valle, 30(52), 31-43. http://www.scielo.org.co/scielo.php?script=sci_arttext&pid=S0120-46452014000200004
Xie, Y., Allen, C. J., y Ali, M. (2014). An integrated decision support system for ERP implementation in small and medium sized enterprises. Journal of Enterprise Information Management, 27(4), 358-384. https://doi.org/10.1108/JEIM-10-2012-0077
Zaied, A. (2012). An integrated success model for evaluating information system in public sectors. Journal of Emerging Trends in Computing and Information Sciences, 3(6), 814-825. https://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.685.8039&rep=rep1&type=pdf
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Betzacarías Báez-Vázquez, Demian Abrego-Almazán.
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
